pottery barn google reviews

pottery barn google reviews

All the negative reviews are the truth.I ordered framed art work 6 September and the delivery date has changed 4 times. I told my husband that the pottery barn version is much more expensive but I didn’t know if the Ektorp would hold up as long as the pottery barn. It is not worth the time and hassle you will encounter just to purchase from pottery barn. I agree. Some advertisers may pay us for this ad to appear on our website or provide us with a referral fee. Great at taking your money, Awful at delivering the product. Two weeks later I received an email saying the desk was ready to be scheduled for delivery. Read more. The sideboard with the dining room furniture was delivered and appeared to have been dropped. Will not buy from this company again. I again reached back out to Jodi about why I was not given my full refund, and she never was able to give me an answer.I eventually called PB back again on Feb. 14 and demanded to speak with a supervisor. Stay away from them its not worth it!! They have scheduled and not shown up on 3 occasions. Read real customer ratings and reviews or write your own. Building a new house and was l was looking forward to buying chandeliers and a couch and a bedroom set. Moral of my complaints is Pottery Barn is absolutely the worst store I've ever dealt with. Rights Reserved, You Are About to Contact PissedConsumer.com. It's insanity. It's like talking to a brick wall, nobody knows anything and apparently can't find anything. Makes me think they are getting ready to ship it (although no correspondence to the contrary). Received two emails telling me to schedule my delivery. The delivery has been CANCELLED without a single communication from pottery barn, no email no phone call no text, nothing. Recently I ordered chandelier from them which was made from crystals.. when I was ordering they didnt give me any other option for shipment just of course home delivery for 150$$.. I took such a liking to them I slept in them two weeks longer than I was supposed to. It never arrived and I can't reach anyone on the phone. Hmmm, what happened to January? I am talking more than half my day.!!!! At that time, I was told that they would contact me for delivery and once the chairs were delivered, I could call and schedule the return or return them to the store. Or for that matter any company but this. Also, advertising an item as "in stock and ready to be delivered" seems dishonest at the very least when it is not available for months. CANNOT DELIVER!!! They then told me it was cancelled and I would be reimbursed. The request came back and was called by Pottery Barn to inform me that the couch was completed, I would be receiving a call on Nov 11th to schedule the delivery and it … I looked into the refund after weeks and saw there was a replacement issued. this time they put box in my living room and left saying they dont put together chandeliers! My name is Katie from the Pottery Barn Social Media Team and I am so very sorry you have not received your sectional by now. I have spent thousands of dollars over the years at PB but I am no longer a customer. The delivery men (who were both very polite and kind) did not bother removing their shoes to walk on our bedroom carpet. Check our FAQ. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. The entire experience is worse than described, not solved, but I really do not want to give this company that I tried to give my business anymore of my time. They did not even tell me at time of purchase it was back ordered. It was a custom order for a slipcovered chair. Replacement arrived with the EXACT SAME DAMAGE! 1. Called Customer Service twice, no one had any clue about changed dates or had any real updates.Will never buy from this company again. Pottery Barn - Beware on custom furniture orders, Pottery Barn - Terrible shipping practices, Pottery Barn - Worst purchasing experience, If you wish that your prior post be removed, submit a notarized letter. Really tired of dealing with their management staff at their store. I love the look and the price is not to bad when you bargain … 5/5. I will never buy anything from them every again after these MULTIPLE situations/experiences. That is not to say that it’s rocket science so in short: 1. Ordered a vanity that arrived damaged. Congrats pottery barn you stole 53.50 from me. I'm furious that they cannot even manage a simple cancellation. I expect I'll get my Christmas sheets in time for next Halloween. Iam having the same issues and very frustrated. Then the truth came out about their "customer service" . The last person I spoke to said another someone would call me so that they could either send a replacement or cancel the order. 889 Pottery Barn reviews. Heck, grow the tree, cut the tree, dry the tree and build your own furniture it will be quicker and less painful. lots of apologies but little action. they Are so many other places where I can go and buy probably nicer chandelier for less money!! They already charged me, they shipped the cushions and bench (which are non-returnable) but the table and chairs are nowhere! Really bad experience. The rug I ordered a month ago that was supposed to be delivered within two weeks is still in Ordered status. We are processing your message. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Despite how “hard” her two young kids are on the couch, it’s still incredibly comfortable and attractive. Not credit for the delivery charges!!! Do not order from Pottery Barn!!! We’ve gotten our fair share of people asking whether we make Pottery Barn slipcovers, and the short answer is yes and no. Now the fun starts. I get it and don't like it and return it to the store within 24 hours. We order the Seabury 3-piece sectional on 8/10 that said 8-12 weeks to be delivered. Do not waste your time or money at this stupid store! Chad is … Now I have to make NUMEROUS phone calls and wait on line for someone to figure out how I got a merchandise credit instead of a full refund. I guess the outdoor patio set will come in handy when we watch the leaves fall in the northeast. Almost every item we ordered came in last or even worse NOT AT ALL. We purchased the Raleigh bed and were given a delivery date and time window (12pm-2pm). Their inability to solve problems and identify how to actually HELP a customer is actually unbelievable. Pottery Barn was safe. Have emailed customer service and have called customer service multiple times. We've always felt pretty good about Pottery Barn Edina's inventory and staff. But I AM DONE WITH POTTERY BARN ........ Public published review 5/23/18 Ordered a Pierce sectional in march, Pottery barn accepted my payment and said the sectional would be delivered April 30, It is now May 23, I have placed 5 calls to PB customer service, each call averaging 30 minutes, I have talked to Megan, Christine, Emon, Dana, Ann, and Lorraine, all have said they would look into finding the left piece that was missing, and respond back within 24 hrs, not one person has called me back. The range they originally provide (12 weeks max) should include a buffer in case materials are not in stock. I tried using the rewards codes! I was never told it was back ordered until weeks after the purchase and it is a third party vendor so the only action PB can take it to “alert” the vendor that the customer is unhappy. It was delayed for two weeks and then arrived with un-even legs so I had the guys take it back. I sent the entire flatware package I received back to Pottery barn on the 6th of November after requesting the refund on the 4th and receiving the package on the 5th.

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